Privacy Policy

Welcome to AstroMania Casino, your premier destination for online gaming in Canada.

At AstroMania Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. We are committed to maintaining the highest standards of data protection and comply with all applicable Canadian privacy laws.

Last Updated: January 1, 2025

Information We Collect

Personal Information

When you create an account or use our services, we collect:

• Identity Information: Full name, date of birth, gender
• Contact Information: Email address, phone number, postal address
• Financial Information: Payment method details, transaction history
• Verification Documents: Government-issued ID, proof of address
• Account Information: Username, password, security questions

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Website preferences and session information

Gaming Information

During your gaming activities, we collect:

• Game History: Games played, bets placed, winnings and losses
• Betting Patterns: Frequency of play, preferred games, stake levels
• Communication Records: Chat logs, customer support interactions
• Promotional Activity: Bonus usage, tournament participation

How We Use Your Information

Account Management

• Creating and maintaining your player account
• Processing deposits, withdrawals, and other transactions
• Verifying your identity and age (18+ requirement)
• Providing customer support and resolving disputes

Gaming Services

• Enabling gameplay and processing bets
• Calculating winnings and managing your account balance
• Providing personalized game recommendations
• Managing bonuses and promotional offers

Legal and Regulatory Compliance

• Meeting anti-money laundering (AML) requirements
• Complying with gaming license obligations
• Preventing fraud and protecting against security threats
• Maintaining records as required by law

Marketing and Communications

• Sending promotional offers and bonuses (with your consent)
• Providing updates about new games and features
• Conducting customer satisfaction surveys
• Delivering important account notifications

Information Sharing

When We Share Information

We may share your personal information in the following circumstances:

Service Providers: Third-party companies that help us operate our business:

• Payment processors for deposits and withdrawals
• Identity verification services
• Customer support platforms
• Marketing and analytics providers

Legal Requirements: When required by law or regulation:

• Regulatory authorities and gaming commissions
• Law enforcement agencies
• Court orders and legal proceedings
• Anti-money laundering investigations

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Information We Never Share

We will never sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: 256-bit SSL encryption for all data transmission
• Secure Storage: Encrypted databases with restricted access
• Access Controls: Multi-factor authentication for staff access
• Regular Audits: Security assessments and penetration testing
• Staff Training: Regular privacy and security training for all employees

Payment Security

Financial transactions are processed using PCI DSS compliant systems:

• Tokenization of payment card information
• Secure payment gateways
• Fraud detection and prevention systems
• Regular security monitoring and updates

Your Privacy Rights

Access and Correction

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Update your account details at any time
• Download a copy of your data

Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

Deletion Rights

You may request deletion of your personal information, subject to:

• Legal and regulatory retention requirements
• Legitimate business interests
• Ongoing investigations or disputes

Marketing Preferences

You can opt out of marketing communications at any time:

• Unsubscribe links in all promotional emails
• Account settings for communication preferences
• Contact customer support to update preferences

Cookies and Tracking

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements (with consent)

Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect website functionality)
• Delete existing cookies
• Set preferences for different types of cookies
• Receive notifications when cookies are set

Data Retention

Retention Periods

We retain your information for different periods based on the type of data:

• Account Information: While your account is active plus 7 years
• Transaction Records: 7 years from the date of transaction
• Identity Verification: 7 years after account closure
• Marketing Data: Until you opt out or 3 years of inactivity
• Support Communications: 3 years from last interaction

Secure Deletion

When retention periods expire, we securely delete your information using industry-standard methods.

International Transfers

Data Processing Locations

Your information may be processed in countries outside Canada where our service providers operate. We ensure adequate protection through:

• Contractual safeguards with service providers
• Compliance with international data protection standards
• Regular monitoring of data handling practices

Children’s Privacy

AstroMania Casino is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from someone under 18, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Contact Us

Privacy Questions

If you have questions about this Privacy Policy or our privacy practices:

Email: privacy@astromania.ca Mail: Privacy Officer, AstroMania Casino Phone: 1-800-ASTRO-CA

Data Protection Officer

Our Data Protection Officer is available to assist with privacy-related inquiries and can be reached at: dpo@astromania.ca

Complaints

If you believe we have not handled your personal information properly, you can file a complaint with:

• Our Privacy Officer (contact details above)
• The Office of the Privacy Commissioner of Canada
• Your provincial privacy commissioner

Responsible Gaming Privacy

We use your gaming information to identify potential problem gambling behaviors and provide appropriate support. This includes:

• Monitoring betting patterns for signs of problem gambling
• Providing reality checks and limit reminders
• Offering self-exclusion tools and cooling-off periods
• Sharing information with responsible gambling organizations (with your consent)

Your privacy is important to us, and we are committed to protecting your personal information while providing you with a safe and enjoyable gaming experience. Thank you for trusting AstroMania Casino with your information.